Wilbert Cedeno
I got my unit connected to my Wi-Fi and it's working well. I thought that with the app rating average being below 4 that I was going to have many issues, but I didn't. One issue was with connecting to setup at first. I had to wait a minute and try again. The Quick Start instructions on the pamphlet with my JuiceBox Pro 40 says to follow the directions on the app, but that's inaccurate. You have to follow the full instructions. The other issue was vanishing JuiceBox details. I entered it again.
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[Edited after eMotorWerks reply:] While swiping sideways to change charging screens, I inadvertently moved the little arrows on the second screen ... [ Edit - Thanks for the popup to prevent inadvertently limiting charging. ] And there is no help function for the app. The Help in the settings is only for charging hardware. [Edit - The Help function goes to a page that says nothing about the app, just the charging hardware. There are no app instructions and nothing to indicate that a ticket can be submitted about the app.]
10 people found this review helpful
Enel X North America
January 23, 2019
Hi Walt, some customers find this function useful and limit the charge so as not to top off the battery. We're going to add a pop-up window confirming if you really would like to set the limit. With the Help section in the app you can create a support ticket about any issue with the app or JuiceBox, and we will follow up by email to resolve it.
Joe Malpass
Since getting a new juicebox, the "permanently set max charge to xx%" does not work. Or rather, it works once, and then the next time I plug in it changes the max charge % to some other random percentage. This has left me with an undercharged car on multiple occasions. It a pain to have to remember to set/check this every time I plug in. Would prefer to have no max limit than a customizable limit that doesn't stay put.
4 people found this review helpful
Enel X North America
December 13, 2020
Thanks for your feedback. We’d like to know the details of the problem you mentioned. Please contact us at support@evcharging.enelx.com and we'll make sure the issue is resolved.